Here at Exmoor Tree Surgery we respect your privacy and we are committed to processing personal information of our
customers in a secure and manner in line with our legal obligations.
This Policy explains how Exmoor Tree Surgery will use any personal information that we may collect about you when
you use our website(s), applications, web forms, or when you use or are the recipient of our services.
By trading with Exmoor Tree Surgery, you are accepting and consenting to the practices described in this
The information we learn from our customers helps us to personalise and continually improve your experience
and our services. We use the information to handle orders, deliver products and services, process payments/
invoices, communicate with you about orders, products, services and promotional offers, update our records and
generally maintain your accounts with us, and recommend products and services that might be of interest to you.
We may use your information to prevent or detect fraud or because it is required by law or for the purposes of
legal proceedings. And to enable third parties to carry out logistical or other functions on our behalf.
We may transfer your data to other third parties (including the police, law enforcement agencies, credit reference
and fraud prevention agencies and other bodies) to protect our or another person's rights, property, or safety, in
connection with the prevention and detection of crime.
1. What Information we collect
Our Personal Data Protection Policy governs the use and storage of your data. You can see our Personal Data
Protection Policy here.
Exmoor Tree Surgery is a Controller of the personal data you (data subject) provide us. We may collect the following
types of personal data from you:
In the operational use and maintenance of our services, Exmoor Tree Surgery may collect personal information when:
• you use our website(s),
• you use our services,
• you contact us, or;
• you are a recipient of our services.
This may include information which is recorded on items being delivered to you or if you have:
• completed an online form,
• Set up an account or entered information on the Exmoor Tree Surgery website,
• provided information as part of a web form contact request / enquiry, or;
• contacted Exmoor Tree Surgery in writing or by phone.
We may collect the following types of information:
• Your name, address, email address, telephone number(s) and other contact details,
• information required to provide you with a service, and the details of the service that you have used,
• information collected through your use of the Exmoor Tree Surgery website.
• details of any enquiry,
• information about items delivered to, or;
• signatory information when signing for receipt of a delivery.
2. Why we need it
Exmoor Tree Surgery collects your personal information in order:
• to provide you with our service(s),
• to process your order and to provide after sales service, and;
Exmoor Tree Surgery will not sell or provide your data to any third party where you have not provided your consent to
do so. All other information is processed in accordance with the Data Protection Act 1998, the General Data
Protection Regulation (GDPR) 2018 and other applicable laws.3. How Exmoor Tree Surgery collects personal information:
Directly from customers, for example when a customer contacts Exmoor Tree Surgery regarding a business enquiry,
existing order or delivery details.
4. Your personal data is processed and stored in Exmoor Tree Surgery located in the United Kingdom.
In operating our services, it may become necessary to transfer the data that we collect from you to third parties
and business partners who are located outside of the European Economic Area (EEA). Any such transfer of
information will only be in connection with the services that Exmoor Tree Surgery provides and Exmoor Tree Surgery will
ensure that the information is protected to a level which meets the requirements of UK law.
By providing your data to us you agree to this transfer taking place.
No third party providers have access to your data, unless specifically required by law, where you have consented
with us to do so, or in order to fulfil our service to you.
5. How long we keep it
Any personal data held by us for marketing and service update notifications will be kept by us until such time that
you notify us that you no longer wish to receive this information or terminate your account with us.
6. What are your rights?
You have the right to access to any information that we hold relating to you. Requests must be made in writing
and Proof of identification is required to protect your information and to ensure it is not disclosed to unauthorised
Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to
request to see this information, rectify it or have it deleted.
In the event that you wish to complain about how we have handled your personal data, please contact
firstname.lastname@example.org or in writing to Exmoor Tree Surgery, Unit E, F, South Road, Watchet, Somerset TA23 0HF . We
will then look-into your complaint and work with you to resolve the matter.
If you still feel that your personal data has not been handled appropriately according to the law, you can contact
the Information Commissioner’s office (ICO) and file a complaint with them.